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Scheduled System Upgrade
7 August 2025
System Upgrade Update – Thank You for Your Patience
Post-Upgrade Update: A Message from Our Team
Our internal systems upgrade is now complete, and our new platform is officially live.
While we had planned for a smooth transition with minimal disruption, we are currently experiencing some delays in order dispatch due to a backlog created during this changeover period.
To ensure every order is accurate and every customer detail is correct, our team is manually triple-checking each transaction while we bring system functionality online in a staged approach. This careful review process is essential to maintaining the high standards you expect from us.
We understand the impact this may have on your operations and sincerely apologise for any inconvenience caused. Please know that every effort is being made to clear the backlog and return to normal processing times as quickly as possible.
If you have any concerns or urgent needs, please contact your account manager or our customer service team on 1800 255 349.
Thank you for your continued support.
Allfasteners Australia
*Same day metro delivery via our Delivery+ and Premium+ service cannot be guaranteed during this period. Click and Collect may also experience slightly longer collection times.
15 July 2025
Important Notice: Temporary Delays During System Transition
What You Need To Know?
We’re upgrading our internal systems to keep up with changing technology infrastructure and future-proof our operations—so we can serve you even better.
To continue improving our service and efficiency, we’ll be transitioning to a new internal operating platform starting Wednesday 30th July, with completion expected by Monday 4th August. While we’re working hard to ensure minimal disruption, there may be some slight delays in order processing, dispatch, or delivery* during this time.
During this temporaty period any delays in order processing and dispatch will be communicated to you at the time of ordering. To help avoid disruption to your day-to-day, we strongly recommend placing any urgent or time-sensitive orders as soon as possible.
We appreciate your understanding and patience as we make these improvements. Rest assured, our team is committed to maintaining our high standards and will continue to support you throughout the transition.
If you have any urgent requirements or questions, please don’t hesitate to contact your account manager or our customer service team on 1800 255 349.
Thank you for your continued support.
Allfasteners Australia
*Same day metro delivery via our Delivery+ and Premium+ service cannot be guaranteed during this period. Click and Collect may also experience slightly longer collection times.