Help & FAQs

Your invoice can be paid via your banks EFT facilities, details will be listed on your monthly statement.

Alternatively you can pay via credit card over the phone, simply call our Accounts Receivable and have you details on hand.

From time to time you may receive automated emails from our accounts receivable team reminding you of any outstanding invoices.

These emails feature a Pay Now button to make it easier for customers to settle outstanding amounts via direct debt or credit card.

Customers are also able to download invoices and statements as required.

This online facility is securely hosted by simplypaid.com.au online, and only offered to 30-day credit account holders.

Customers can still pay their account by their preferred method, Pay Now is not a compulsory method.

We accept online payments using VISA, Mastercard and PayPal. We don't store any credit card details on our system.

PayPal allows you to make secure purchases without revealing your credit card number or financial information. Not only does PayPal help keep this information private, it guarantees 100% protection against unauthorised payments sent from your account.
Visit www.paypal.com/au for more information.

This can be done via ApplyEasy online form, here.

If you are in the trade and you prefer to pay cash on delivery you may purchase online at anytime.

Alternatively if you plan to purchase frequently with us but not ready for a credit account you can still apply for a COD Account online here. Having a COD Account will give you full access to Trade Portal features, such as invoice retrieval and product reporting on goods purchased.

See here for Credit Terms & Conditions.

Pricing displayed on our website is inline with our latest Buyers' Guide catalogue. Providing volume based pricing discounts automatically as quantity is increased.

You can easily see how you can save with 3 quantity buttons shown on each product page once the item is selected.

Please note in some cases volume based pricing is not feasible e.g, power tools, bundled product offerings or special items.

We service the Australian trade industries and offer trade based pricing on all our goods. In order to offer this great pricing we need to package our goods in volumes as required by the trade.

We have refined these quantities based on years of market experience, this is why our unit price remains so competitive.

The Allfasteners website makes it easy to order online for both one time purchases and Trade Customers. You can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week.

For your convenience we can deliver most items directly to your home, place of business or directly to the worksite.

Click and Collect service is also available within the checkout simply select your nearest Allfasteners location, complete your order and we will notify you via email or SMS when you order is ready for collection.

Follow these steps to place your order:

Step 1: Browse our website and select "Add to Cart" once items and quantities have been selected.

Step 2: In the top right corner of screen, select the shopping cart to view order contents and proceed.

Step 3: Your Details – Enter your email and contact details. If you have a previously created a login you will be prompted.

Step 4: Shipping Details – Tell us where and how your order is to be delivered, including any courier notes. If you have saved delivery address they can be selected here.

Step 5: Shipping Options – choose from DeliverX, Deliver+ Site, or Premium+ delivery options.

Step 6: Billing – review billing details and select method of payment. If you have Trade Portal access you will only be required to enter a PO number to complete the order. Your normal billing terms will apply.

Step 7: Order Complete – once you press "Place Order," an order acknowledgment will appear. With option to view or download your order summary. Your order confirmation will emailed for your reference.

Generally once your order has been despatched we are unable to add to, remove from or modify your order. If an error has been made while ordering please contact our Customer Support 1800 255 349 and our friendly team will assist wherever possible.

To assist in your enquiry please ensure you quote your order reference number when communicating with Customer Support. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 2000012345).

At times, Allfasteners may run sales and promotional campaigns that involve using a coupon to redeem the offer. These codes are case sensitive and must be entered exactly as it has been provided at checkout.

The value of the coupon code will not be refunded or extended should you fail to enter the code in prior to completing payment.

Free DeliverX Delivery orders over $350* – metro and regional do not require a coupon.

If you are a trade customer you can submit Quotes online via your Trade Portal. Once signed in, simply add items into the cart as per normal. When ready press the "View Cart" button to review. Use the "Submit Quote" button to complete the quote – provide a quote reference and confirm (don't proceed with checkout). View saved quotes under the Quote menu in your dashboard.

request access here

For non-account customers unfortunately we cannot review quotes online. If you require the ability to save items by project you can do this via My Saved Carts once singed in. "Create" and title as many lists as you require, using the shopping cart to maintain and edit contents.

All orders placed online at allfasteners.com.au are delivered via courier. If you have created a login prior to purchasing you can follow the order status via My Orders page.

All customers will be receive an order delivery notification via email and sms.

Once your order has been packed ready for despatch you will be emailed a consignment number and link to track your order directly through the courier's website.

Please note orders are not packed on weekends and public holidays.

Occasionally orders are held up due the following reasons;

• Entry of an incorrect or incomplete address during checkout.

• Public Holidays

 • Extreme Weather Events

• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

• Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

For more on how we deliver please refer to our Terms and Conditions here.

We offer two service types if you require goods urgently, these can be selected at checkout. Deliver+ Expedited Site Delivery and Premium+ Express Same Day are offered Monday to Friday metro zones only.

Please check your postcode zone for Deliver+ Expedited here.

Please check your postcode zone for Premium+ Express here.

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our freight charge policy.

Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky or dangerous as determined by the shipping methods of our courier companies. If your cart contains both non-bulky and bulky or dangerous items your cart will be calculated accordingly.

In the case of bulky or volume based orders such as a site-box or a pallet, a forklift maybe required by the customer to receive goods.

Dangerous goods will need to be signed for.

Unfortunately our couriers are unable to deliver to PO boxes, as goods may be heavy to large or require a customer signature.

We use a selection of courier services for our standard DeliverX service with delivery times between 1 - 2 business days for metro and 2 - 6 days after despatch for regional/interstate areas. Courier deliveries are made during business hours, Monday to Friday.

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

Please see here for DeliverX fees and chargers.

You may incur additional delivery fees/freight charges within the checkout or:

• Large quantity or bulky items

• Dangerous or hazardous goods

• Express or expedited deliveries

78-84 Logistics Street, Keilor Park, VIC 3042

65 Atkins Rd, Ermington NSW 2115

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116 Churchill Rd N, Dry Creek SA 5094

Unit 2/1937 Ipswich Rd, Rocklea QLD 4106