Our Commitment

Customer Service - Pre and post-purchase, the Allfasteners team is available with advice and support for your fastening needs. Our customer service is second to none with full support available from first contact to post-installation on all quotations and orders. We also conduct site visits and inspections for customers who require onsite support with our team of fastening experts.

Product Range - Allfasteners' range includes more than 3,500 stocked products that are developed and manufactured locally and abroad. With the widest range of highest quality products – we stand behind our huge selection of fasteners and their associated tools, trade supplies, professional trades hardware and accessories for virtually every application. And we're always on the looking out for new additions to our range that help all industries get the job done.

Quality - From the raw materials to form and fit, all Allfasteners products are examined, researched and tested for durability, effectiveness for structural integrity and safety. Whether developed locally or internationally, our strict quality assurance procedures are paramount in assuring that international standards and certifications are met.

Innovation - We're always looking to make the customer's job easy, with an eye on developments and innovations in the fasteners space. Industry feedback and vigorous testing drive our innovation engine. Our research and development process sources on-the-ground feedback from our customers to inform our prototypes and how we go about stocking the most innovative fastening solutions. Ensuring every new product fulfills the need of our clients to overcome the most wicked obstacles on a project.

Agile - Our solution-based approach to construction fixings and supplies keep us flexible and resourceful in delivering for our customers. As projects increase in complexity and scope, so does labour, materials, and lead times. No matter the industry or fastening problem, our supply chain and manufacturing capabilities make us one of the most agile construction supply companies to deliver fully integrated solutions.

Documentation - We want to empower you to make an informed decision on the best fastening solution you need for your project. We have extensive documentation amongst our most critical products including ETA, technical data sheets, material safety data sheets, and software-based calculators. Certification and compliance are cornerstones of Allfasteners' service and products. All documentation is available on Allfasteners website or via request from Allfasteners customer services team at any time.

Sales Team - With years of experience, Allfasteners' team of sales representatives bring a depth of knowledge to our business, often having direct experience in the construction sector. Our customers have dedicated account managers and are eager to learn from and understand their business to support their needs. All representatives have a strong focus on customer service from quotations to installation and follow up. All Allfasteners staff members are encouraged to become involved in ongoing education and training opportunities in construction practices, safety standards, equipment operation and use.

Technical Support - We give technical assistance on our full range of goods, regardless of the situation. Allfasteners' expert technical team are available to provide assistance for your building needs, with vast knowledge of all stages of construction. All technical inquiries are welcome, Allfasteners are committed to providing timely technical support and training across all locations.

Engineering - From concept to completions, Allfasteners' engineering teams are available for pre-sale consultations, on-going advice and certification supply. All Allfasteners goods are engineered to high standards and design excellence in terms of application, safety, materials and fastening technology. All Allfasteners' technical staff are friendly, knowledgeable and welcoming of new applications from a range of projects.

Software - We've created and developed a variety of calculators and software suites to assist customers in making smart selections on our solutions. Our anchor design software, AFOS®, accurately designs anchor arrangements developed in accordance with the National Construction Code (NCC). Accurately design, analyse and report following strict AS 5216 compliance and ETA certification using a range of screw-anchors, expansion anchors, wedge anchors and chemical anchors.

Price - Our products are competitively priced in the market to ensure Allfasteners can deliver solutions for all sectors of construction industry. We are committed to providing competitive trade pricing for all approved customers. All customers are able to take advantage of Allfasteners' volume discounts and regular promotions. Our prices are regularly reviewed to ensure we deliver value for our diverse customer base. Transparent pricing ensures Allfasteners' customers are aware of the full price structure at all times, this helps our customers can make informed decisions based on their budget and project constraints.

Stock - All Allfasteners' goods are stocked across our Australian locations ensuring Allfasteners customers have access to goods within the shortest possible time. Our warehouse locations are strategically located based on Allfasteners critical service locations, shortest lead times and our ability to deliver goods.

Delivery - We offer the most flexible shipping options for fasteners, construction consumables and tools to customers across Australia. We despatch goods from all locations with most orders packed and shipped the same day for delivery the next day in metro areas. Our customers have up-to-date tracking information when they register with our Trade Portal services to track their goods location at any time. It's a part of our delivery promise for transparency and the most competitive delivery rates.

Online – From Australia's simplest online guest purchase experience to the ongoing expansion of features that make product procurement the simplest and most integrated for our trade account customers. Allfasteners Trade Portal gives you access to your account any time—day or night. With 3 levels of access you can add staff as required to complete purchasing on your behalf with full overview of your account activity.

Customisation - Our manufacturing and fabrication capabilities ensures Allfasteners has the capacity to custom design and develop solutions for our customers. Our team of welders, fitter & turners, and metal workers offers Allfasteners customers the ability to design, develop and manufacture custom pieces for a broad range of applications. Utilising our engineering team for prototypes Allfasteners can design, develop and manufacture custom solutions for customers with ongoing production occurring in our workshops.